REFUND AND EXCHANGE POLICY

At FanFlix BD, we are committed to ensuring a smooth transaction experience for our customers. However, please be aware of the following refund and exchange policies:

General Refund Policy

  1. No Refund After Order Placement: Once an order has been successfully placed and confirmed, it cannot be refunded.

  2. Refund for Unplaced Orders: If payment has been made without placing an order, a refund is applicable.

  3. Product Changes: Product changes are possible until the ordered product is confirmed. Once confirmed, changes are no longer allowed.

  4. Failure to Deliver: If the ordered product fails to be delivered, the buyer will receive a full refund of the price paid.

  5. Refund Processing Time:

    • For bKash Online Payment, refund requests will be processed within 1 to 24 hours.

    • Refunds for payments made through Aamarpay gateway may take 3-7 working days.

  6. Bank Charges on Refund: In case of a refund, the customer will bear any fees or charges levied by the bank or payment gateway.

  7. Refund Fees for Customer-Initiated Changes:

    • For any refund request, including customer-initiated changes, the customer will bear 10% gateway, service, and bank charges.

    • The remaining balance will be refunded.

Digital Product Refund Policy

  1. Refund Before Delivery: A refund is possible only before the digital product is delivered to the customer.

  2. Refund for Invalid or Non-Functional Products:

    • A refund is applicable if the product is invalid, does not work, or has an error in the product key or expired subscription.

  3. Refund After Delivery:

    • No refunds will be applicable after the successful delivery of the digital product, unless the product is invalid or non-functional as stated above.

  4. Partial Refund After Usage: If the digital product has been used, only a partial refund may be considered, depending on the circumstances.

  5. Bank Charges on Digital Refunds: The customer will bear any applicable bank charges for the refund process.

Note: All refunds are processed in accordance with the payment method used and may take a few working days to reflect in your account. Customer-initiated refund requests, including requests for digital product returns after usage or delivery, will be subject to the conditions outlined above.

By proceeding with a purchase, you acknowledge that you have read and agree to the Refund and Exchange Policy outlined above. If you have any questions or need further clarification, please contact our support team at support@fanflixbd.com.